• Performance Improvement: Conduct risk assessments, evaluations, requirements gathering, project planning, workshops, performance management, workflow analysis, and feasibility studies.
• Project Management Support: Thoroughly evaluate the scope of a wide variety of projects and determine the best solution specific to their requirements.
• Training: Develop system user guides, create online training content, provide guidance and product support, and assist with training sessions.
• Process Automation: Create solutions for the identification and development of structured information. Design and develop intelligent automation of services through process definition and optimization. Streamline operational management by improving business processes through modernization and scaling.
• Change Management: Plan, schedule, and implement releases, and develop report specifications, change communications, and graphic representations of complex business processes.
• Verification and Validation: Test scenarios, conceptualize test-case designs, create user stories, and report and document reviews for IT and telecommunication projects.